10-22-2017 11:48 PM
I am an existing user, through university, i install end note, works fine.
I go to sync preferences, enter my details, as per attachment 1, it accepts that and works fine.
However, when i then try and sync, it spews this out- how can the password be not valid when i just validated it??
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.
Local Sync Library
Library Name: Dissertation Copy Copy
Group Sets: 1
Online Sync Library
Serial Number: 3091850026 (Premium until October 23, 2019)
Group Sets: 0
Attachments: 0 (0)
Number of References: 1000000 (1000000 can still be added)
Number of Groups: 5000 (5000 can still be added)
Number of Group Sets: 5000 (5000 can still be added)
Attachment Storage: Unlimited
10-23-2017 07:23 PM
I do apologize for the library syncing issue that you've encountered. The reported EndNoteSync error would typically indicate a problem with the email address and/or password defined for your EndNote online account within EndNote's preferences. To fix this credentials error -
If you still get the same credentials error, open a web browser, and navigate to http://myendnoteweb.com/ to try resetting your password. After resetting your password, return to EndNote's Preferences>Sync tab to input that new password before attempting to sync again.
Please let me know if this helps.