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New User
Posts: 2
Registered: ‎03-08-2018
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Accepted Solution

online search in Endnote X8-Mac not working properly

When I search for a book in the online mode I get the screen message asking to confirm the retrieved references, but when I click OK, no references are imported in my library. This only happened recently, it was working before. I have not changed any settings or updated anything in the meantime. 

 

See the two screenshots for more info (before and after I click 'OK')

Moderator
Posts: 428
Registered: ‎06-04-2008
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Re: online search in Endnote X8-Mac not working properly

Please try the following steps from our Knowledge Base:

 

https://support.clarivate.com/Endnote/s/article/EndNote-X72-and-Later-Mac-Online-Search-Fails?langua...

 

 

If that does not resolve the issue then:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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Mentor
Posts: 7,770
Registered: ‎04-10-2008
0

Re: online search in Endnote X8-Mac not working properly

[ Edited ]

I notice you are searching in library/online mode so your results will be retrieved right into your library.  You are sure they aren't there already, as duplicates?  Does it work in the online mode only (the globe not the globe in the folder)? 

 

If not -- 

I recently had one of my colleagues having this problem, but with pubmed searches (in online mode only), and we had to have our IT people reinstall it for him.  That fixed it.  (edit: or follow the expert advice from TMartin!)

(long time Endnote user)
New User
Posts: 2
Registered: ‎03-08-2018
0

Re: online search in Endnote X8-Mac not working properly

Thank you, this worked! 

New User
Posts: 1
Registered: ‎03-20-2018
0

Re: online search in Endnote X8-Mac not working properly

Hi

I am using EndNote X8.2 and Word 16.14.1. My online search stopped working. I tried using this solution, and the found refrences still aren't coming up in my library. I have the same issue wheteher I try to use PubMed, Web of Science etc.

So when I type author, year, title etc online search lists how many references have been found, and when I proceed to retreive the reference nothing happens.

Could you please let me know how to fix this?

 

Thanks

Tanja