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Posts: 1
Registered: ‎08-29-2017

Preview does not hold place after saving highlights

Hi All,


I have Endnote 7.1.1 on Mac 10.12.6 running MS Word 2016.


When reading in the preview or in the popout screen, if the document saves it jumps back to the very beginning. How can I fix this?




Posts: 66
Registered: ‎11-08-2013

Re: Preview does not hold place after saving highlights

Hi susanrisko,


What you're seeing is a known issue with EndNote X7 and the Sierra OS. EndNote X7 was released several years before Sierra and is not fully support on it. To fix this problem, you need to upgrade to EndNote X8.


Since you have X7, you are elligible to purchase the X8 upgrade. Also, if you give us a call here at support we can give you an additional discount. Our number is 1-800-336-4474, press option1 then option 4.


I hope this helps!

Tom Hewitt

Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
Clarivate Analytics and its product names and acronyms used herein are trademarks, service marks, and registered trademarks used under license. This email is for the sole use of the intended recipient and contains information that may be privileged and/or confidential. If you are not an intended recipient, please notify the sender by return email and delete this email and any attachments.