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New User
Posts: 1
Registered: ‎03-01-2018
0

Endnote X8.2 won't import references

I have recently encountered a problem with Endnote where it will not let me bulk import references into a library. This is the case regardless of whether this is from a database online, or copied from another endnote library.

 

When importing, the number in the 'unfiled references' folder reflects the number of references I have tried to import, but there is no sign of them in the library. This also then corrupts the library causing it to lock itself and resulting in many recoveries during my working day.

 

Is there any way to fix this issue? I have already tried deleting my download history on my PC to see if that helps, and tried removing my endnote preferences.

Moderator
Posts: 429
Registered: ‎06-04-2008
0

Re: Endnote X8.2 won't import references

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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Mentor
Posts: 7,771
Registered: ‎04-10-2008
0

Re: Endnote X8.2 won't import references

We had this problem on a few of our machines here.  We reinstalled and it fixed the problem, but later I also found this advice. 

 

https://support.clarivate.com/Endnote/s/article/EndNote-X72-and-Later-Mac-Online-Search-Fails?langua...

(long time Endnote user)