This update includes a collection of important announcements for the 3E® suite of products. We encourage you to scroll through and identify those which pertain to you. Please follow the links to Knowledge Base articles where you can find more detailed information for each announcement. If you have any questions about these product update announcements, please contact your account manager. If you are unsure of your account manager, please call +1 800-977-6529.

iManage Legacy APIs
End of Life Announcement 

iManage has announced the end of life of December 2023, for their legacy Microsoft® COM and REST v1 APIs, which will mean discontinued support for their products that use such, in addition to any tools and integrations that also leverage these legacy APIs.

We have outlined plans for the Thomson Reuters products this affects. Products include 3E Cloud, 3E On-premises, 3E Templates (On-premises), 3E Workspace, Document Studio, and 3E MatterSphere®.

Refer to Knowledge Base article TR-20029: iManage Legacy APIs End of Life Announcement for details and to help you plan accordingly to ensure integrations between our mutual platforms continue to function without interruption. You can access the Knowledge Base by first signing into the Customer Portal.

3E Templates 2.x and Inline
End of Support Announcement 

The support end dates for all 3E Templates 2.x versions, including 2.6, 2.5, and Inline mode will end on December 31, 2024. We will provide hotfix releases for 2.6.x (only) up to this date. This also pertains to the product formerly branded as Design Gallery.

We highly recommend you plan to upgrade to the latest available version—3E Templates 3.x—or migrate to the 3E Templates cloud module. You should contact your account manager to discuss these options.

Refer to Knowledge Base article TR-20027: 3E Templates 2.x and Inline End of Support Announcement for more details. You can access the Knowledge Base by first signing into the Customer Portal.

Monitoring and Diagnostics (On-premises Only)
End of Support Announcement 

All versions of our Monitoring and Diagnostics (M&D) tool for 3E On-premises will reach End of Support as of December 31, 2022. This means that although M&D will likely continue to operate, Thomson Reuters will no longer provide updates or bug fixes, including any issues to resolve possible security vulnerabilities for M&D.

Refer to Knowledge Base article TR-20030: Monitoring and Diagnostics (On-premises Only) End of Support Announcement for more details and next steps. You can access the Knowledge Base by first signing into the Customer Portal.

3E MatterSphere v8.1 and Earlier
End of Support Announcement

3E MatterSphere 10 is scheduled for release in Q2 2023. As a result, previous MatterSphere versions will reach end of support. As a reminder, our policy includes support for the current version of the software and two versions back

  • With the upcoming release of MatterSphere 10, we no longer support MatterSphere v8.a and earlier
  • Once MatterSphere 10 is released, we will only support versions 9,9.1 and 10

Refer to Knowledge Base article TR-20028: 3E MatterSphere v8.1 and Earlier End of Support Announcement for more details and next steps. You can access the Knowledge Base by first signing into the Customer Portal.

  • Thanks Debbie - for anyone interested, it was confirmed that the Template Previewer goes away with 3.x as part of the dropping of support for Crystal Reports, and any transforms loaded via the Template Previewer will not be supported. They must be implemented in the template engine of the day (currently "3e Templates") or other solution if applicable (like E-Billing Hub).

  •  I have reached out to support with your question, They are gathering a few details and will be reaching out to you.
    Have a great day.
    Debbie

  • Hi Aaron - I will follow up and get back in touch with you.

  • Hi Debbie,

    In that document it says, "If you do not have a 3E Templates server environment and are not already using the 3E Templates cloud module, you are using the Inline mode in 3E."
    Could more details be provided on what is meant by "inline mode".

    If we use the 3E Template Previewer to update transforms like those used for various e-billing formats - is that affected by this notice?

    Thank you,
    Aaron