I am writing to make you aware of some important information we will be communicating to our customers starting next week. As you probably know, we are ready to deliver 3E® Cloud capabilities and fixes to our customers more frequently. As a result, we are informing our customers of these release strategy changes, and other necessary updates, we have made to our Service Level Agreement (SLA). The updated SLA replaces and supersedes any previously agreed upon SLA.
The updated version of the SLA is available here, and our 3E Cloud Upgrade Guidelines (KB Article TR-18382; Cloud CARE = #TR-18383) has also been updated. I encourage you to review both documents and understand the updated terms.
Below are the details we will provide to customers. Please take some time to read through the information. Thank you to everyone who worked on compiling this information and to those who are making the frequent 3E updates possible.
We are continually evolving and improving our offerings and products. One of the benefits of 3E Cloud is it ensures you always stay up to date with our latest releases. Until now, our cloud feature releases for 3E Core have been issued approximately every six (6) months, which means you must wait for extended periods to get access to our new capabilities and the releases your firm receives are larger and more impactful to your organization.
Our goal for 3E Cloud has always been to provide you with updates more regularly in smaller releases which are easier to absorb into your day-to-day operations. We are excited to share that we are adjusting our release schedule to move toward bi-monthly (i.e., approximately every 2 months) 3E Core releases starting with our August release. In addition, we are changing our cloud release versioning starting with “5.0” to help denote such a change and to help distinguish between cloud and on-premises versions of 3E Core. In time, we will continue to further accelerate our releases, allowing them to be more naturally absorbed by your users and giving quicker access to improvements.
Please note that we’ve updated our 3E Cloud Service Level Agreement (SLA) to support our adjusted release cadence. These changes are effective October 1, 2023.
The key changes have been summarized below:
The updated version of the SLA is available here, and our 3E Cloud Upgrade Guidelines (KB Article TR-18382; Cloud CARE = #TR-18383) has also been updated. We encourage you to review both documents and understand the updated terms.