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HighQ + Word integration – @mentions limitation and possible alternatives

Yair Gonzalez

Hi all,

I’m working on a HighQ CLM use case where users edit Word documents from both Word Desktop and Word Online via HighQ.

We’ve observed that @mentions in Word comments are not available in either scenario:

  • No user suggestions when typing “@”
  • Comments behave as native Word comments
  • No integration with HighQ user directory or notifications

This seems aligned with the current architecture, where Word runs independently and does not connect to HighQ or M365 directory services in this context.

That said, we’re exploring whether there are any supported or extensible approaches to enhance this use case. Specifically:

  • Any integration patterns with Microsoft Entra ID / Microsoft Graph for user resolution or notifications
  • Possibility of extending functionality via Office Add-ins (Desktop)
  • Alternative approaches to improve collaboration experience (even partially)
  • Any roadmap items related to deeper M365 collaboration integration

Has anyone explored similar scenarios or implemented any workaround or extension in this space?

Appreciate any insights or experiences you can share.

Thanks!

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  • 0
    Thomson Reuters Thomson Reuters staff member

    Hi Yair,

    We are looking into this.

    Thank you.

  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Krishna Teja .

    Hi  any update about this ? thanks!

  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Yair Gonzalez

    Hi Yair,

    We have reached out to the HighQ team and will keep you updated once we receive a response.

    Thank you.

  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Krishna Teja .

    Hi  thanks for the follow up. Any answer or update that you can share about this ? 

  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Yair Gonzalez

    Hi Yair,

    Thank you for the follow-up.

    We are still actively working with the HighQ team to get clarity on this. At the moment, we are awaiting their response, and we have already sent a follow-up from our end to prioritize this request. We will share an update with you as soon as we receive any input from the team.

    Thank you.

  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Krishna Teja .

    Hi  , hope you're doing well. Do you have any update on this?

  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Yair Gonzalez

       

    Team, is there any progress on this? We currently have this issue open with the client, and they are still waiting for a proposal.
  • 0
    Thomson Reuters Thomson Reuters staff member
    in reply to Yair Gonzalez

    Hi Gonzalez,

    Thank you for your patience. We are actively following up with the HighQ team regarding your issue; however, we have not yet received a response from them.
    We will keep you informed and share any updates with you promptly as soon as we hear back from the team.
    We truly appreciate your patience and cooperation.

    Thank you.
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