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Archive / Delete users

salam.al-hakami

Hi, 

We have an automation that archives users who have not logged in for 3 months or more, the issue we are facing is that the API will archive first 3 to 4 users then gives "500 Internal Server Error".

The amount of users we are trying to archive is around 40 users, and we have a sleeping mechanism for 1 minute between each call.

I would appreciate if anyone could help on how to fix this issue or what is causing it ?

The API call is constructed as below 
dynamic.instantname.com/.../userid

Thanks! 

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    Thomson Reuters Thomson Reuters staff member

    Hi  ,

    Could you please confirm which product and API endpoint are being used?

    Additionally, could you share a sample request payload for a successful archive call, as well as one for a failing request?

    Finally, please provide the complete error message or response body returned by the API when the 500 Internal Server Error occurs.


    Thank you.