Note: This article describes community-platform features and our support process. It is not legal advice.

What data is covered in the community?

In our communities, personal data typically appears in two places:

1. Account/Profile data
   Examples: your name, email address, profile fields, and settings.

2. User-generated content
   Examples: forum posts and replies, comments, ideas, wiki/blog content, and uploaded files/attachments.

This distinction matters because some actions remove your profile data while keeping discussion content available in an anonymized form.

Right to Erasure ("Right to be Forgotten"): Delete your account

Self-delete: "Delete my account"

You can delete your own community account at any time:

1. Go to your Profile Settings
2. Select Delete my account

What happens when you self-delete:

• Your personal data is removed from your community member record.
• Your contributions are anonymized by being reassigned to a "former member" account (so conversations can remain useful to others).

Important limitation: If you posted personal data inside a post (for example, you typed an email address, phone number, or other identifiers into a forum thread), that information is not automatically removed when content is anonymized.

If you need content edited/removed due to personal or confidential information, contact us at community.manager@thomsonreuters.com.

Community manager assistance (if needed)

If you're unable to self-delete (for example, you can't access your account), a community manager can help remove your account and personal data. Depending on the situation, content may be deleted or anonymized.

Data Portability: Export your data

Self-export (recommended): "Request Export"

You can export your community data without contacting a community manager:

1. Go to User Settings
2. Open the Options tab
3. Click Request Export

How the export is delivered

• When your export is ready, you'll be notified by:
  • Private message (if private messaging is enabled)

What's included
Your export is delivered as a .zip file containing community data originated by you, such as:

• Conversations (full conversations are included, not only the messages you sent)
• Blog posts
• Media posts
• Forum threads and replies
• Wiki pages
• Comments
• Status messages
• Ideas
• Calendar events
• Friends
• Profile data
• Files referenced within your content (included in a files/ subfolder in the ZIP)

Format

• The export is provided in JSON format.

Community manager assistance (if needed)

If you can't access your account to request an export, a community manager can assist with exporting your community data. Contact us at community.manager@thomsonreuters.com.

Consent: Terms of Service and Privacy

Communities requires acceptance of our Terms of Service during registration. 

Removing a single post or file (important for personal/confidential info)

Members can delete their own posts only if there are no replies.

If you accidentally posted personal data or confidential information (in a post or attachment), please contact us and include links to the content so we can review and take appropriate action.

Need help?

For help with GDPR-related requests—including account deletion, data export, or removal of content containing personal/confidential information—contact:

community.manager@thomsonreuters.com

Service level target: 5 business days

To help us resolve your request quickly, include:

• Your community username (and the email address tied to your account, if different)
• The community name/URL
• What you're requesting (delete account / export data / remove content)
• Links to any posts or files you want reviewed/removed (if applicable)