04-23-2012 11:39 AM - edited 04-23-2012 11:44 AM
04-25-2012 10:05 AM
Within the Web of Knowledge platform (which includes ResearcherID) the user's email address is the username – the basic credential that controls access to subscribed-to products. When creating a ResearcherID profile it is best to use the same email address that was used to create the Web of Knowledge account. When different email addresses are used problems can arise – especially with regard to passwords.
The error message "This email address already exists for another user. If you have previously registered, please try to Login” does not indicate that another user is in your account. It merely means that the email address you are trying to use is already in the Web of Knowledge system as a username.
In situations such as this we suggest that you contact Thomson Reuters Technical Support at:
1-800-336-4474; menu option #4
Hope this helps.