New User
Posts: 1
Registered: ‎08-02-2014

unable to show citation map


there is an error showing that "Could not load Mashlet - map. Mashlet not recognised, map". Can you please fix this problem?


Thomson Reuters
Posts: 4
Registered: ‎02-18-2010

Re: unable to show citation map

Dear misssilong,


I am sorry that you are unable to view the mapping feature on ResearcherID. This has been reported to our Development team and they are diligently working on resolving the issue. Currently, we do not have an estimated time for a fix. However, our team is continuing to investigate this.


Again, I do sincerely apologize for the inconvenience caused. Please do not hesitate to contact our Technical Support team for any future assistance at


William Sickler

Customer Technical Support

Global Customer Support

Thomson Reuters


Technical Support: