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New User
Posts: 1
Registered: ‎08-02-2014
0

unable to show citation map

Hi 

there is an error showing that "Could not load Mashlet - map. Mashlet not recognised, map". Can you please fix this problem?

thanks

Thomson Reuters
Posts: 4
Registered: ‎02-18-2010
0

Re: unable to show citation map

Dear misssilong,

 

I am sorry that you are unable to view the mapping feature on ResearcherID. This has been reported to our Development team and they are diligently working on resolving the issue. Currently, we do not have an estimated time for a fix. However, our team is continuing to investigate this.

 

Again, I do sincerely apologize for the inconvenience caused. Please do not hesitate to contact our Technical Support team for any future assistance at http://science.thomsonreuters.com/support

 

William Sickler

Customer Technical Support

Global Customer Support

Thomson Reuters

 

Technical Support:

http://scientific.thomsonreuters.com/support/

http://scientific.thomsonreuters.com/