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New User
Posts: 1
Registered: ‎06-17-2009
1

Safari web browser

I use Safari as my web browser, and have noticed the following issues with ResearcherID.

 

On my ResearcherID homepage (where I am taken when clicking on the badge) the default setting lists the top 10 publications, ordered by number of times cited.  So far so good.  However ...

 

1. When I click on "Citation Metrics" (under "Publications" on the left side of the page), nothing happens.  (When using Firefox, clicking on "Citation Metrics" brings up a histogram of citations by year, along with assorted statistics.)

 

2. When I click on the forward arrow, in an attempt to bring up the next 10 items in my ordered list of publications, the system apparently gets hung up.  I get a "Working ..." message but nothing further occurs.

 

3. Similarly, starting from the default setting of my ResearcherID homepage, when I try to change the sorting preference from "Times Cited" to something else (like "Publication Year"), the system again gets stuck in the "Working ..." mode.

Thomson Reuters
Posts: 1
Registered: ‎05-18-2009
0

Re: Safari web browser

[ Edited ]

Dear Chrisj,

 

Unfortunately there is an issue with the Safari web browser used on ResearcherID which means it remains at the working stage. This is sometimes due to a problem in which ":80" is not present in your page URL. To fix, please try adding ":80" after the .com, for example: http://www.researcherid.com:80/ViewProfileSearch.action.  If you do continue to have issues please do not hesitate to contact Customer Technical Support at: http://science.thomsonreuters.com/techsupport/

 

Kind regards,

 

Jenny 

 

 

Message Edited by jshotton on 06-18-2009 06:32 AM
Message Edited by jshotton on 06-18-2009 06:34 AM
Jenny Shotton
Customer Technical Support Executive
Global Customer Support

Thomson Reuters



scientific.thomsonreuters.com/support/techsupport/
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