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New User
Posts: 1
Registered: ‎08-27-2014
0

Problem adding publications

My library subscribes to Web of Science and authenticates with ezproxy. I've tried adding publications but have different errors depending on my entry points:

 

From my staff or university PC
1. Login to Web of Science via my library subscription, then go to ResearcherID, I get an error message:
Notice: The registration URL contains invalid/insufficient request data.  

 

2. Login directly to Researcherid, then go to add publications, I get an error message:
NOTICE: Your IP address is not in theWeb of Science subscription database. These options will not be available.

 

From my personal iPad, logged in to my university's network

3. No problems

 

Has anyone encountered this or have advice? Thank you very much!

 

 

Moderator
Posts: 22
Registered: ‎05-19-2009
0

Re: Problem adding publications

You should be able to add publications in your ResearcherID account if you have accessed Web of Science and established a session, as long as you are accessing directly from an authenticated location or by your university’s proxy. If you are having problems with this when accessing by the proxy, it may be that the proxy configuration needs to be updated. Please report this to your library so they can check on this.

 

If you continue to have problems with the Add options, please submit a Technical Support ticket at http://ip-science.thomsonreuters.com/techsupport/.

Marylou Warwick
Customer Technical Support Representative
Global Customer Support
Thomson Reuters
http://ip-science.thomsonreuters.com/techsupport/