Showing results for 
Search instead for 
Do you mean 
Reply
Visitor
Posts: 1
Registered: ‎03-29-2011
0

No pop-up-window in IE8

Hello,

 

the badge does'nt work correctly. There is no pop-up-window.

But this happens only in IE 8.0.7600.16385. Firefox 3.6.14 and also IE8 with compatibility-mode work fine.

 

Is there a solution?

 

Thanks and greetings

 

Lothar

 

 

Moderator
Posts: 18
Registered: ‎05-19-2009
0

Re: No pop-up-window in IE8

Dear Lothar

 

Could you please submit a Support ticket into us so that we can investigate your issue further.

 

Please send your contact information and case issue within the following Webform:

 

http://science.thomsonreuters.com/support

 

Best Regards

Tarnjeet

 

Tarnjeet Nandra

Customer Technical Support Executive

Global Customer Support
Healthcare & Science

 

Thomson Reuters

 

thomsonreuters.com
science.thomsonreuters.com

 

Better Decisions Faster

Best Regards
Tarnjeet

Tarnjeet Nandra
Customer Technical Support Executive
Global Customer Support
Thomson Reuters

Technical Support:
http://ip-science.thomsonreuters.com/support/
http://ip-science.thomsonreuters.com/
Highlighted
Enthusiast
Posts: 20
Registered: ‎06-05-2008
0

Re: No pop-up-window in IE8

In IE8 this has to do with the 'compatibility view'.

Add the sire researcherid.com to your compatibility view settings

and activate 'compatibiblity view'

You can find it in the Tools section of IE

*

of course this does not help the view on all the other computers than yoursSmiley Happy

 

 

Marianne