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New User
Posts: 1
Registered: ‎05-09-2013
0

My id disappeared

i had used the researcherID.com for more than 2-3 years...today I tried my link on my blog and it says the link does not exist...

 

http://www.researcherid.com/rid/D-5485-2011

 

how could the system forgot my id?

 

I could still log in using my email but it seems that D-5485-2011 no longer exists....

 

is this a temporary error?

 

thanks,


Zach

Moderator
Posts: 22
Registered: ‎05-19-2009
0

Re: My id disappeared

Dear Zach,

 

I am able to see this ResearcherID profile when I search by the profile number. Please clear your browser cache and cookies and then log in again – either go directly to www.researcherid.com  and sign in with your email or ResearcherID number, or first access Web of Knowledge as you usually do and use the “My ResearcherID” link after signing in with your email. If you then still have any problems accessing your profile, please submit a Technical Support ticket at the link below so we can assist you.

http://ip-science.thomsonreuters.com/techsupport/ 

Marylou Warwick
Customer Technical Support Representative
Global Customer Support
Thomson Reuters
http://ip-science.thomsonreuters.com/techsupport/