08-11-2014 01:19 PM
I'm sorry that you are seeing that error in ResearcherID. Please open a Technical Support ticket at:
When opening the ticket please provide details such as steps to replicate the problem and a screen shot of the error.
Thanks for your help and your patience.
08-11-2014 01:49 PM
I am sorry that you are unable to view the mapping feature on ResearcherID. This has been reported to our Development team and they are diligently working on resolving the issue. Currently, we do not have an estimated time for a fix. However, our team is continuing to investigate this.
Again, I do sincerely apologize for the inconvenience caused. Please do not hesitate to contact our Technical Support team for any future assistance at http://science.thomsonreuters.com/support