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New User
Posts: 1
Registered: ‎08-10-2014
0

CITATION MAP ERROR

The citation map kept showing error: "Could not load Mashlet - map. Mashlet not recognised, map", while other functions are working fine.
Is there anything wrong with my setting?
 
Thanks
Moderator
Posts: 18
Registered: ‎05-19-2009
0

Re: CITATION MAP ERROR

I'm sorry that you are seeing that error in ResearcherID. Please open a Technical Support ticket at:

http://ip-science.thomsonreuters.com/techsupport/

 

When opening the ticket please provide details such as steps to replicate the problem and a screen shot of the error.

 

Thanks for your help and your patience.

Christopher Stanwood
Customer Technical Support Representative
Global Customer Support

Thomson Reuters
http://ip-science.thomsonreuters.com/support/
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Moderator
Posts: 18
Registered: ‎05-19-2009
0

Re: CITATION MAP ERROR

tsrihe,

 

I am sorry that you are unable to view the mapping feature on ResearcherID. This has been reported to our Development team and they are diligently working on resolving the issue. Currently, we do not have an estimated time for a fix. However, our team is continuing to investigate this.

 

Again, I do sincerely apologize for the inconvenience caused. Please do not hesitate to contact our Technical Support team for any future assistance at http://science.thomsonreuters.com/support

 

 

Christopher Stanwood
Customer Technical Support Representative
Global Customer Support

Thomson Reuters
http://ip-science.thomsonreuters.com/support/