Reply
New User
Posts: 1
Registered: ‎11-24-2013
0

Error Message

I keep getting an error message every time my citations update.  "The requested member of the collection does not exist".  I can enter citations but I have no idea how to create my reference list and this error pops up whenever I fiddle around and try.  Can anyone tell me what I am doing wrong???

Moderator
Posts: 136
Registered: ‎06-04-2008
0

Re: Error Message

Please accept our apology for the delayed response.

 

It is possible that your document has corrupt field codes in it.  We have a FAQ on our web site that gives the steps to remove all of the field codes and clean up the document.  You should first make a backup of your Word document and then follow the steps in the FAQ at:

http://www.refman.com/support/faqs/CWYW/faq6.asp

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·
Visit stateofinnovation.com, the credible source of comment and insight for everyone interested in the world of innovation.