11-24-2013 09:13 PM
I keep getting an error message every time my citations update. "The requested member of the collection does not exist". I can enter citations but I have no idea how to create my reference list and this error pops up whenever I fiddle around and try. Can anyone tell me what I am doing wrong???
12-26-2013 04:13 PM
Please accept our apology for the delayed response.
It is possible that your document has corrupt field codes in it. We have a FAQ on our web site that gives the steps to remove all of the field codes and clean up the document. You should first make a backup of your Word document and then follow the steps in the FAQ at: