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Visitor
Posts: 1
Registered: ‎09-07-2015
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pubmed search function not working

I work with Ref MAn 12 and am suddenly unable to get results from internet searches of PubMed - I just get the message "no documents retrieved for the specified search" even when i know it should have found some. I've not changed anything at all regarding my antivirus or internet settings so am at a loss...

 

Any suggestions gratefully received!

Thanks! 

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Administrator
Posts: 550
Registered: ‎06-26-2008
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Re: pubmed search function not working

There was a PubMed outage that may have contributed to this issue. In order to check for a PubMed outage, please see the instructions in this article:

 

http://help.thomson.com/default.asp?portalid=TSC&article=108054

 

If PubMed is up and you have continued to have issues, this may be due to Proxy settings. Please see this article for more information:

 

http://help.thomson.com/default.asp?portalid=TSC&article=85126

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com