11-03-2010 01:32 PM
I'm glad to hear that worked for you, Scott!
And we're working on getting the update out as soon as we possibly can so that your users can try out Cite While You Write if they do wish.
Have a great day.
Customer Technical Support Representative
Healthcare & Science
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11-07-2010 05:46 AM
I am yet another user that is desperate for an update that fixes the compatibility issue between Refman 12 and Office 2010 (on a 64-bit Windows 7 system). My organization recently switched to Windows 7 & Office 2010, and I have no other choice than to use this. I use Reference Manager on an almost daily basis, and the lack of CWYW is causing a lot of frustration and lost time. Not only for me, but also for many other colleagues at my university.
Anything you guys can do to solve this would be greatly appreciated. Please don't make us wait for much longer. I honestly don't think our request for a quick fix is unreasonable, and a solution is already long overdue...
11-09-2010 11:47 AM
Yes, Roel, I agree - if you don't use CWYW, that's fine and dandy - however, our users are researchers and that's what they do all day!! CWTW!!!
I look forward to hearing a date about when a date for a fix will be released (and I hope it's for RefMan 11 as well as Refman 12....) Win32 platform or whatever..
11-10-2010 12:44 PM
We are a company also using Refman 12 with office 2010.
Recently we experienced that if you install Refman 12 Professional (version 12.00) without updating the program, Word 2010 works with the Cwyw plugin perfectly. No crashes of Word so far (tested on multiple computers). Creating references and updating references of older word documents (word 2003/07) also works.
Can anyone else confirm this?
11-10-2010 08:22 PM
I can corroborate Korinther's statement that RefMan 12.0 works with Word 2010. Just installed Word 2010 today and found to my horror that RefMan 12.0.2 causes it to hang. So I uninstalled RefMan after reading these comments and reinstalled version 12. Now CWYW works.
However, please, Thomson-Reuters, make an upgrade as soon as possible! I use RefMan daily too.
11-15-2010 07:29 PM
I think I may have written too soon last week. Word2010 does not freeze immediately with the older version of RefMan 12, but updating the citations is risky. Word2010 just froze on me, and I had to shut it down through the task manager.
11-18-2010 09:26 AM
I can also confirm that updating citations from documents which have been created with the updated version of refman is a bit risky. It seems that basic refman version is a little bit unstable, because not everyone in our company experienced such problems. We still use it as a work around and not as a solution for the compatibility with word 2010.
12-16-2010 11:39 AM
The Reference Manager 12.0.3 update is available for download from within the RefMan application Help > Updates. This update includes:
- CWYW compatibility with the 32 bit version of Microsoft Word 2010
- Some performance improvements and bug fixes.
We are in the process of updating the Reference Manager website and sending out communication on this now.
Jason Rollins, Thomson Reuters