09-28-2010 11:14 AM
We are currently working on Cite While You Write compatibility for Reference Manager 12 and the 32 bit version of Word 2010. We hope to have a free update available by the end of the year.
Jason Rollins, Thomson Reuters
09-30-2010 08:34 AM
Yes. If you are interested in helping with the beta testing, please contact me directly. A beta might not be ready for another month but as soon as it is we would be happy to share it.
jason[dot] rollins [at] thomsonreuters [dot] com
10-01-2010 08:00 AM
We has test and are ready to rollout Office 2010 32 bit in the organisation, but like others here we cant go, because refman 12 dont support office 2010.
It would be nice, with some more information from Thomson Reuters.
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10-15-2010 01:39 PM
To be specific, "Word 2010 incompatibility" at our organization means that when we install the RefMan 12 Demo, we can no longer use Word 2010 at all--even when RefMan is not running, Word 2010 hangs and crashes.
We're prospective clients, but it looks like we can't sign up "to be informed when Word 2010 compatibility information is available" because we don't have a product to register.
The timing of this problem is really bad. We're preparing now for our long-awaited update from ProCite, but now it looks like we'll have to postpone or look elsewhere.
10-19-2010 03:05 PM
I'm sorry to hear you're having such difficulty. As JasonR mentioned above, we are working on an update for Word 2010, but it sounds like the timing is a bit awkward for you.
In the meantime, here's a workaround that may help you -- you can unregister the Cite While You Write plugin so that it will not interfere with the loading behavior of Word 2010.
Open a command line and enter the following lines, exactly as shown below
cd "Program Files\Common Files\ResearchSoft\Cwyw\Reference Manager\12"
regsvr32 /u /s "Reference Manager Cwyw.dll"
That should unregister the CWYW tools for you. Let me know if it does not!
Also, you can still sign up to receive updates about Word 2010 compatibility, even if you have not purchased the product yet. In the serial number box on that registration form, simply enter
and the fill out the rest of the form as directed. You will be contacted when information becomes available. We thank you for your continued patience!
Customer Technical Support Representative
Healthcare & Science
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10-19-2010 08:42 PM
If you need another user to stress the urgency of the need for Office 2010 compatability - here's another one. Anxious, desperate, impacting other hardware and software decisions - all of these apply! Please hurry! Thanks.
10-27-2010 10:06 AM
And another one - no surprises to see that EndNote X4 is compatible... Thomson, please spare a few technical staff to the RefMan development team to fix this pronto - Office 2010 catch you unawares????? Why do you lag behind so much with each Office release.....?????
Ridiculous you can't give a timeframe for sorting this. Ho-hum, going back to Word 2007 then, that seems to be the current option....
10-31-2010 09:32 AM
I add to this discussion as a user of RefMan for 17 years - please please let us know about availability of the upgrade for Word 2010. I have a 64 bit system (on which RefMan worked with Word 2007) and I have just upgraded to Office 2010. In order to get Word to work I have had to uninstall RefMan. But I cannot continue like this - I use this citation manager on a daily basis. Help!
This is such a good program - can you put on your site your timetable for patches? I note with horror that there is no mention of a 64bit version in the potential beta versions!
Any more info??
11-03-2010 12:35 PM
The workaround works for us: Word 2010 is working correctly after unregistering the Cite While You Write plugin (CWYW) on Windows XP running Office 2010 and the RefMan 12 Demo.
Our users haven't ever used Cite While You Write, so we can easily wait for that.
To summarize, the workaround is to enter the following commands on the Windows command line: