01-19-2011 11:44 AM
I just had my IT person install Office 2010 (Windows 7) and we also updated RM12 to 12.03 patch. Word 2010 freezes after about 30sec after launch. If you turn off RM CWYW, then word is fine. We tried uninstalling and reinstalling both to no avail. What's up?? Very frustrating...
01-30-2011 04:01 AM
how long can it take until a 64bit version is released? i mean...ref manager is not the cheapest software...office 64bit is out for a while now...is it too difficult to program a compatible version? or is it just that it is not worth it putting money in this update because only a minority is using office 64bit?
02-23-2011 03:03 PM
OK, I am angry and frustrated. RM12 (it was an update from original RM10, and purchased from the grant money I should better used for antibodies) DOES NOT work with Microsoft Office 2010 (64 bits), and my only question is WHY? do people at Thomson Reuters not know that both 64 and 32 bit versions of Office are used by scientists already for quite a time? I have spend time trying to unfreeze Office, then just uninstalled RM and will most probably look for another reference software!
05-17-2012 03:48 PM
I have used Reference Manager since it first became available. I depend on it for my academic publishing.
I now use Windows 7 64-bit and the 64-bit version of Microsoft Word 2010. Do you plan an update of Reference Manager that I can use on my system as described?
If so, when will such be available?
I urge you to expedite an upgrade, as I do not want to give up Reference Manager, which has served me well.
07-20-2012 09:32 AM
I agree, we need a clear timeframe on an update, including support for 64 bit Office 2010. It's not like your were unaware this was coming. Surely you must have been testing the beta versions of Office 2010 with RefMan.
12-25-2013 12:44 PM
Let me see if I got this right. I have win 7 64 bits and office 64 so Reference manager would never work??
I tried the demo version but there is no way it shows up in word. Even if you install the update nothing.
12-26-2013 10:31 AM
Word 2010 64-bit cannot run plugins from 32-bit programs like Reference Manager. For this reason, Microsoft suggests that most users install Word as the 32-bit installation, even on a 64-bit OS. See http://office.microsoft.com/en-us/products/microsoft-office-for-home-and-school-faq-FX102926087.aspx..., scroll down to "Should I install the 32-bit or 64-bit version of Office?"
If you wish to run plugins like Mathtype or Reference Manager, you would need to install the 32-bit version of Word 2010. I sincerely apologize for the inconvenience.