11-04-2013 05:26 PM
That doesn't sound like a compatibility issue, offhand. Does the same issue occur if you insert citations into a new, blank Word document?
11-07-2013 04:58 PM
Make sure you have updated Reference Manager to version 12.0.3. Also, make sure Word 2010 is the 32-bit install. Reference Manager is not compatible with the 64-bit installation: