01-20-2012 02:16 PM
Thomson Reuters does not have plans to discontinue Reference Manager and we will continue to support it. We strive to deliver the best reference management tools to our users.
- Mathilda Edmunds
Director, Product Strategy Authoring & Collaboration
02-07-2012 10:55 AM - edited 08-23-2012 08:59 AM
"does not have plans to discontinue" How will you continue it?
"we will continue to support it"
02-22-2012 04:14 AM - edited 02-22-2012 04:17 AM
It certainly looks as if RM is being left behind.
I've beeen looking closely at EndNote, which is having regular updates.
It imports my RM database succesfully, and has some neat features, but there are some RM features which I would miss.
Given that T-R must have limited resources, I can see the sense of having just one program, but why not manage the transition properly - add the missing features to EndNote, then offer a cheap cross-over license.....
04-26-2012 06:39 PM
It sounds so good that you plan to continue with RM. I have tested the others, none is the same.
But as I understood - RM is the last software officially supporting only WinVista - Windows 7 is not on the specification list. The last release came out about 2 years ago - all other Bibliography softwares are being developped - RM stays the same old RM 12.
And somewhere in this forum I found a statement that new versions of RM will not be released anymore.
I would happily buy the current version (I am still using RM 10 under XP), but only if I know that a new version is going to come.
So - does continuous support mean that you are updating RM 12 from time to time to make it more stable or are you actually planning to come out with a new version (which would eg. include direct pdf-import into the database when scanning folders)?
Thanks for your input
08-20-2012 01:19 PM - edited 08-22-2012 08:13 PM
I guess thats it. On the 26th of april, I asked if you will ever put out a new version.
Up to now not even a small answer.
RM is dead. Better we get used to it.
I have tested Citavi - not yet perfect, but developing. It even can import pdfs and download automatically the bibliographic data, works well with win7 64 bit and word 2010 (by the way, word 2003 is freezing with CWYW on 64 bit systems) and it costs the same prize.
All features which I severely miss with RM. And no hope they will ever come.
I have purchased Citavi today. I will not miss a 2y old, no more developped program. At least you should admit it and not sell it for full prize without informing customers that there will not be a new version (at least within the next 5 years I assume)!
You disappointed me a lot.
Thomas Reuters contacted me and sent me a genereous apology for all the inconvenience, which I have accepted.
However - everything concerning RM remains unanswered, which I consider as sad.
No more bad feelings for TR, but I still miss RM.
08-23-2012 09:20 AM - edited 08-23-2012 09:21 AM
Responding to madscientist' 8/20/12 and Coliver's 8/21 posts. I have not receive any answers about RM. Madscientist received an apology without answers. TR wants to have it both ways: "buy our product, don't expect fixes or useful improvements. I have stuck with RM as we need a multi-user network product. [The claim that Endnote is a network application is perhaps 33% true. 1 editor and multiple viewers does not make a useful db product for me.]
I plan to recommend we drop all of our licenses (we have more than 20) and move to another product as soon as we can. However, I have to admit that finding a replacement that suites our needs has been hard. We have tested another product for over a year, but it has its own issues.
08-31-2012 02:47 PM
I appreciate your frustration and concerns about Reference Manager. We’ve been focusing our development activities on EndNote based on feedback from our broad customer base and while we are not actively developing Reference Manager, we continue to offer it to customers who feel it is a better fit for their reference management needs than EndNote, and we continue to provide technical support for those customers.
We are currently working to add expanded multi-user access functionality to EndNote and are enlisting Reference Manager customers to help us define all the appropriate use cases. If you would like to participate, please reply here or send me a private message with contact details.
Below are some details that I hope address the questions posted:
- EndNote does have some multi-user access options beyond what is mentioned earlier in this post through EndNote Web's Group Sharing. If you are interested in learning how that works, please let me know or take a look at this video - http://www.youtube.com/watch?v=TrVnfZxECVw. We will continue to improve this feature so feedback is appreciated.
- EndNote has many additional features not available in Reference Manager that may interest you, such as Find Full Text, PDF Viewing options, Find Reference Updates, Sync with EndNote Web, and more.
- Regarding interoperability, last year (X5.0.1) we added the ability for EndNote to open and convert Reference Manager databases and CWYW formatted documents.
- The Fall update for EndNote X6 will include compatibility with Windows 8.
Again, we appreciate your feedback and ask for your participation in our upcoming multi-user research initiative. It is a great opportunity to help shape this feature.
Director, Product Strategy Authoring & Collaboration
09-10-2012 10:51 PM
I sympathise greatly with everyone on this forum. I work for an organisation that has been forced into using Reference Manager due to its network capabilities, and have had the bad luck of being part of a very small team trying to develop a referencing system for the entire organisation to use. It hasn't been easy: technical support has been sporadic, and it has reached the point that a lot of our users don't want to use the program because it has so many flaws.
Mathilda, I think TR has missed the point that web-based network systems are not appropriate for everyone. Our organisation's IT department nixed the idea instantaneously when we suggested EndNote Web as an alternative to Reference Manager. Therefore, Reference Manager should be considered important in its own right, and should continue to be developed for organisations to the same extent that EndNote is developed for individuals. It frustrates me when I can't do something with RM that I know EN can do, but the RM networking abilities are really good and that gives me hope that with a bit of care this could be an incredibly valuable program.