01-25-2013 01:19 PM - edited 01-31-2013 01:06 PM
The issue below has been addressed and resolved as of January 31st. Thank you for your patience.
Thomson Reuters is in the process of adding address unification through the Organization Enhanced functionality in Web of Science. Address variants for this unification include those provided by our InCites customers. While we aim to fully synchronize Web of Science and InCites, the current view within Web of Science may lead to incomplete results sets due to missing data. We have determined the cause of the issue and are working to remedy the problem. In the meantime, we recommend using the Address search within Web of Science to limit results to an exact organization address.