09-16-2008 10:18 AM - edited 08-24-2016 01:06 PM
Don't post Endnote (or RefMan or Procite) specific questions here in the "forum" discussion. Click on "community" and then choose one of the more appropriate forums. (or go to http://community.thomsonreuters.com/) No attachments are allowed here, for example, and moderators are likely to move it to the more appropriate place and you may miss the answers! Endnote forums are HERE.
While these user forums are great, it helps to try a few things, before you post a question.
PLEASE - don't post the same question under several forum sections. It is a confusing enough forum list, without duplicates which ends up with two threads on the same issue at the same time! Try to put it in the right place, but it is unlikely users are reading only one thread. (P.S. this is UNLIKELY to be the right forum! In the links above, go back to Community, then Endnote, Ref Manger or one of the other product specific groups and select from the subsections like: general, styles, suggestions, etc)
It isn’t always possible to guess the right search words, but many times it is obvious. If you tried and failed to find an answer, we won't chastise you either! I find Google works better than the internal search in the forums though.
Easy ways to search for an answer to your problem:
For Endnote questions, check out the many FAQS at http://endnote.com/support/faqs
There is a new search interface for searching the official Technical and Customer Support Knowledgebase here: http://endnote.com/support -- start search at bottom page for desktop or online version questions.
Also the request for Tech support page (with a new look and feel) is at
To quickly search for an answer in the FAQs at endnote’s web site: Google “YOUR WORDS site:www.endnote.com” without the quotes. You can also Google without the site, as there is a large archive available of previous questions/answers from the old listserv. Navigate thru the support site, there are other pages you might find useful information in.
To search for an answer in these Forums, use the Search bar on the forum website but currently the forum topics are so numerous, even I have trouble finding things here, I often have better luck just googling rather than searching the forum itself!
You could also try the Help function key in the program, F1 (in the Windows version) or the "Help" in the menu bar and there are some resources in the Endnote installation folder.
If you can’t find it quickly, or if you have tried all the answers you found with no luck, then - by all means - ask your question here! Let us know the software, version, operating system, and word processor and version. These things often matter.
These programs are all very complex with lots of features. It isn't always possible for a new or occasional user to find all the options etc. Those are good times to pose questions too.
Advice, suggestions and discussions about other ways to do things or use the software, are also great topics to open up for sharing.
Ask the forum by all means, but if it appears to be a bug or a real problem you need sorted quickly, you should also go to the Endnote support pages and call or email:
http://ip-science.thomsonreuters.com/techsupport/. (They get paid for this sort of thing!) Then let the Forum know what the solution or workaround was.
Suggest an update to correct an existing style, or request a new style at
Just a user and forum participant.
Solved! Go to Solution.
03-05-2011 12:10 PM - edited 05-11-2013 05:21 PM
From the "Community>Endnote>subgroups" (or other collection) level. this "discussion" forum which is devoted to a discussion of the forums themselves - such as posting problems etc. If related directly to a TR product, and you post here, you will probably notice that your message gets moved to a more appropriate placement, for example to one of the Endnote forums here.
04-03-2014 03:46 PM
I just downloaded the latest update but have yet to find a description of what this update includes. I've gone to the main Endote website and to the forums. Nothing. I must be missing just before my eyes but I cannot find it.
08-29-2014 05:34 PM - edited 08-01-2016 10:31 AM
PLEASE remember to go to community> and choose an Endnote forum to post an Endnote Question!
05-28-2015 02:36 AM
06-03-2015 11:32 AM - edited 08-01-2016 10:30 AM
Don't post Endnote (or RefMan or Procite) specific questions here in the "forum" discussion. Click on "community" and then choose one of the more appropriate forums. No attachments are allowed here, for example!