01-27-2016 01:31 PM - edited 08-01-2016 10:30 AM
Don't post Endnote (or RefMan or Procite) specific questions here in the "forum" discussion. Click on "community" and then choose one of the more appropriate forums. No attachments are allowed here, for example, and moderators are likely to move it to the more appropriate place and you may miss the answers!
You can see the list of all product forums here: http://community.thomsonreuters.com
You can get to Endnote forums here: http://community.thomsonreuters.com/t5/EndNote/ct-p/endnote
see first post in this thread -- for more details