07-05-2017 11:46 AM
I have used Reference Manager for many years and have a large (5000 item) number of entries. I am trying to convert my database to Endnote 8. I had to customize the conversion as I have customized Reference Manager. After a prolonged process of matching reference types and fields I hit the "convert" button and got a message stating that the program was unable to open the Endnote file. That was it. Nothing else. Several hours of work down the tubes. I'm not sure how to proceed.
07-06-2017 10:14 AM
Not the endnote forums, which are here: http://community.thomsonreuters.com/t5/EndNote/ct-p/endnote
But this is a highly specialized question, so I would recommend you call or chat with tech support.