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Mentor
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Registered: ‎04-10-2008
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Re: Endnote web. References being replaced with full stops

[ Edited ]

I did mean the "unformated citation" as temporary citation.  

Try removing the period at the end of the title in the record itself.  I don't think that should cause it, but the output style should insert the period, and it might activate a "bug"?  (and then make sure the library is available, because in your image, they are generated from the "traveling library" and not the library itself.  -- or make sure the citation view doesn't still have the title with a period. In your attachment, it is the only one showing with a period in the edit citation view).    

 

And yes, the  jpg is indicating (by the blank line) that it isn't showing a citation in the text for that reference.  You're sure that the citation isn't set to hide both the author and the year? 

 

I also no that the grouped citation  before it is a hidden author for Riber for the second citation in the group.   Just for a test, try showing author for both, so see if the bug is associated with that?

(long time Endnote user)
jhb
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Posts: 10
Registered: ‎05-31-2015
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Re: Endnote web. References being replaced with full stops

Thank you for the suggestions, unfortunately none have worked. I've raised a ticket with Thomson Reuters tech support and am waiting for a response.

 

The original record didn't have the period at the end, I added it help me idenfity the difference, and my latest attempt to recreate it didn't have the period and it didn't fix it.

 

I tried toggling the author and date to hidden and back again and it didn't help.

 

Unhiding the author from the previous reference doesn't work either unfortunately.

 

I recreated the travelling library completely by:

1. converting the document to unformated, saving it, removing the problem reference and resaving it.

2. deleting the reference from endnote desktop and web.

3. recreating it in endnote desktop.

4. reopening the document and reinserting it from the desktop library.

Still no luck.

 

I have now found that it seems to be related to having the Riber 2007 reference twice in the paragraph (see quote below) with another reference between the occurances of it, if I remove one of the Riber 2007s the missing reference will appear or if I remove the Zhao reference from between them it will appear. I tried stripping all of the Riber references out of the document and all other references out of the paragraph and replacing them from Endnote desktop and it didn't solve this. NB I have paragraphs elsewhere in the document with this type of repeated referencing without any issue.

 

"complexities of obtaining representative results from such highly heterogeneous material (Riber et al., 2007). One study in China (Zhao et al., 2007) excavated samples from a Shanghai landfill and analysed them for a limited number of organic contaminants, and for Cd, Cu, Pb and Pb using Hydrofluoric Acid (HF) digests. Studies in Denmark (Riber et al., 2007, 2009) and Greenland *missing Eisted reference goes here* sampled MSW at the point of "

 

I've found a previous version of the document that doesn't have the issue and copy/pasted the whole paragraph into the newer document and the issue still occurs.

 

I included a link to this topic in my support request, so hopefully they will suggest something different to try...I'll let you know.

jhb
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Registered: ‎05-31-2015
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Re: Endnote web. References being replaced with full stops

Tech support are still investigating. It appears to be that the 150th (if I counted correctly) reference in any document doesn't show up in the text and only shows up as a full stop (period) in the bibliography (if it's only referenced once in the text) when using the EndNote Web Plugin, but works properly when using the desktop plugin.

Mentor
Posts: 7,402
Registered: ‎04-10-2008
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Re: Endnote web. References being replaced with full stops

I knew there was a reason I stick with my desktop version!   Guess you those that don't have access need to ask support to format it for them!  -- software can  certainly develope some subtle "bugs"!

 

(long time Endnote user)
jhb
Regular
Posts: 10
Registered: ‎05-31-2015
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Re: Endnote web. References being replaced with full stops

I had a remote support session with one of the Tech Support team this morning and they finally admitted that there is a bug in the web plugin for Word and said that they will escalate the issue to the development team.

 

If anybody else has the issue please raise a support ticket because they more complaints they get the more likely it is they will prioristise finding a fix.

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jhb
Regular
Posts: 10
Registered: ‎05-31-2015
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Re: Endnote web. References being replaced with full stops

EndNote support have just informed me that they have made an update to EndNote online to fix this issue. Doing an update on the document now makes all of the citations appear as they should.