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New User
Posts: 2
Registered: ‎01-03-2018
0

sync library in endnote X8 always fail

How to sync library in endnote X8?

Since I bought this endnote X8 about one year ago, I always fail to sync the library even in high speed internet access

The message always pop out when I try this. The message was: " Endnote could not connect to online sync service, this may due to temporary internet or server error, please try again."

 

How to overcome this

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Moderator
Posts: 380
Registered: ‎06-04-2008
0

Re: sync library in endnote X8 always fail

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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