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New User
Posts: 1
Registered: ‎07-03-2017
0

endnote libary vanished

Hello,

 

I'm having a problem with endnote x8 on mac. When I restarted my mac book pro some minutes ago and opened endnote, suddenly my library was empty. I only saved it some weeks ago and it would mean a lot of work to update everything I did since then...

in the library.data file I can see that the rdb folder was last changed today at 4 pm when everything was still there.

does someone have an idea how that could happen and how I could get my library back? that would be great! if you need more information, I can look for it...

 

Johanna

Moderator
Posts: 276
Registered: ‎06-04-2008
0

Re: endnote libary vanished

I would suggest contacting Technical Support.

 

Technical support

For help using EndNote

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

 

or via the web

 

http://ip-science.thomsonreuters.com/techsupport/

 

 

If you had been using Time Machine on your MAC you might be able to restore the library with that utility.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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Mentor
Posts: 7,343
Registered: ‎04-10-2008
0

Re: endnote libary vanished

I agree, because someone is going to have to talk you thru searching for it!  -- did you search for an older .DATA folder?

 

(long time Endnote user)