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Visitor
Posts: 3
Registered: ‎04-24-2017
0

Problems with syncing

I'm working across a laptop and a desktop and am finding I am losing some writing when I move between my computers despite ensuring I sync before I leave.

 

I've noticed that some of the record numbers are also different.

 

Any ideas why this is happening, or more importantly, how I can make my computers sync more precisely?

Mentor
Posts: 7,727
Registered: ‎04-10-2008
0

Re: Problems with syncing

I recommend that you call tech support Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

(long time Endnote user)