02-07-2018 12:26 PM
My EndNote crashes when I attempt to retrieve the references from a shared library (I am not the owner).
It successfully retrivied 1/4 of the library. Now, when I open the shared library, EN shows what it successfully retrived, but it cannot restart the process. It is blocked to the same reference and it crashes again.
Maybe I have to delete the 1/4 of the library to start from scratch, but how can I do it? Is the shared library saved locally?
Many thanks for the help.
02-07-2018 01:01 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or