10-06-2017 11:24 AM
My word file, with references, was all correct and I sent it in for a submission
Now, a few days later, I re-open the file and it says addin-encite. This is not at all places, some were not affected.
I have experienced addin en.cite before, but then it was always easy to change. Update citations or something doesn't work now. I cannot correct this. Furthermore, some superscripted references stayed 'grey' when you go over it with the mouse, but some don't (and are not working anymore). I don't see why some are still correct and others don't. Furthermore, there is text inserted. I cannot find a way to fix it.
Can you help my? My ICT helpdesk at work cannot.
NB: see the attached file
10-06-2017 12:20 PM
You should be able to adjust the global setting in Word using the the steps from our website:
Additionally, if you are only seeing the codes being displayed for specific citations, this can often be caused by Tracking Changes in a document. To hide the field codes for a single citation that may be behaving this way Right Click on the specific citation in the document, or [Control]+Click on a Mac, and choose the "Toggle Field Code" option from the context menu. This will hide the field code, and display the formatted citation if the problem is affecting a single citation.
10-09-2017 04:47 AM
This is unfortunately not solving the problem. In the options menu, the hide field-code box was already unchecked (and I checked and unchecked it, to be sure). Furthermore, I cannot do anything by clicking on the wrongly displayed citations, since they are not 'grey anymore' so nothing happens / there is no function for the right-mouse-click / addin en.cite is not linking to something.
Some citations are correct, but others don't. The thing I don't understand is that this has happend twice already, and I fixed it step-by-step, manually which took me a lot of time. When I saved the document (and submitted it to a journal) everything was fine. But when I re-opened the file, a few days later, this has happened (exactly as one week earlier). I don't feel very inclined to do this all again manually - especially since it apparently happens again and again..
Anything to help?
10-09-2017 09:26 AM
apparently: the discussion only converted to plain text. I don't know how this has happened, this is not something I did. and it seems like it happend AFTER saving the file.
Does anybody had any experience in how this could happen (twice?)
thank you very much
10-09-2017 10:47 AM
It is possible that your document has corrupt field codes in it. We have a FAQ on our web site that gives the steps to remove all of the field codes and clean up the document. You should first make a backup of your Word document and then follow the steps in the FAQ at:
If that does not help then I would contact Technical Support