04-13-2016 10:07 PM
I have had some luck using Endnote 18.104.22.168 and Word 2016 (version 15.21.1) when Word is in compatibility mode.
Endnote 22.214.171.124 seemed to work okay with earlier versions of Word 2016 too, as long as Word was in compatibility mode.
Note: I use Mac OS X 10.11.4 on an old Macbook A1181, just in case it makes any difference.
Endnote 126.96.36.199 will still crash, though, maybe once-a-week.
When Endnote does crash you may have to force quit Word and Endnote and reload the Endnote Add-ins. However, until an official fix is released this may have to do, if you want to use Word 2016.
I can attest to the fact that Endnote 188.8.131.52 works flawlessly with Word 2011.
Downgrade if you can. If you can't downgrade, try out compatibility mode and save your work frequently.
Best wishes, and good luck.
05-22-2016 12:33 PM
I was getting the same problem with EndNote 7.5 continuosly crashing with Word 2016 in window 10.
I have solved the problem running both endnote and word as administrator.
07-22-2016 12:04 PM
I've been having the same frustrating issues on my laptop with Endnote X7.5 and Word 2016(x64) in Windows 10 x64. After trying all the suggestions bu to no avail, I found a workaround myself:
(1) Tick "Disable hardware graphics acceleration" in Word menu File-->Options-->Advanced-->Display.
(2) Again in Word menu, click Endnote X7-->Preferences, tick off "Enable Instant Formatting on new Word documents".
After this, you will only see the field code whenever you insert a reference. You can click "Update Citations and Bibliography" after finish your document.
It still crashes once a while, but is kind of usable. Hope this helps.
11-30-2016 05:49 PM
I have exactly the same problem , and I compared your error message to mine, they are nearly identical.
I finally tracked my problem down to a single paragraph, where I had inserted a comment just before the problem started.
I deleted the comment, and the problem disappears.
03-28-2017 09:33 PM
Has this issue been resolved? I'm a new Endnote 7.7 user on my Mac (10.10.5) using MS Word version 15.32, and have been impressed with Endnote's versatility and user-friendliness UNTIL TODAY!
Suddenly, for no apparent reason, no matter when I try to insert a citation into ANY DOCUMENT in MS Word, it crashes!!
I've uninstalled and reinstalled Endnote, played with the preferences in the MS Word Endnote ribbon, and nothing is helping.
PLEASE HELP!! I'm literally handicapped now and unable to progress any of my university assignments....
This is the error message I'm getting, if it's helpful:
Microsoft Error Reporting log version: 2.0
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2017-03-29 01:32:55 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 184.108.40.206309
Crashed Module Name: UIFoundation
Crashed Module Version: 1.0.0
Crashed Module Offset: 0x0000000000094928
Blame Module Name: EndNote CWYW Word 2016
Blame Module Version: 220.127.116.1161
Blame Module TimeStamp: 0x58db0ade
Blame Module Offset: 0x00000000000035d4
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
04-01-2017 02:53 PM
I am not sure if this is the same problem I am experiencing.
My Word crashes when I use shortcut 'Alt+2' to insert a reference. This crash only happens if I do 'Alt+2' in Word, but not in EndNote. I figures, at least in my case, the issue is completely gone with uninstalling/disabling Mendeley's MS Word plugin.
So, if you have the Mendeley plugin installed, try uninstall it and see if that helps.
04-10-2017 05:18 AM
Hi there I've got a new laptop running Word 2016 and Endnote 8 and Exactly the same thing happens - crashes when a citaion is entered - this fix below doesn't work!!!! Where can I get Endnote 7 as I need to do something quickly as Uni assignments piling up fast!!! Help!