02-24-2016 05:38 AM
I have the same isssue.
I had word2016 15.19.1.
Still the issue is not solved.
Then I was suggested to go back to 15.17.
Still the same issue.
I am waiting the support team to come back with new solution..
03-06-2016 01:27 PM
I have the same issue, Word 2016 for Mac crashes every time I try to insert a new reference. This has happened in two different computers, with several Word files and looks like it is some sort of bug. I have followed support instructions, but they didn't solve the problem.
This is really frustrating after waiting so long for a compatible version, I still can't use Endnote for my work!
03-10-2016 07:08 AM
Thomson Reuters support confirmed to me that this is a bug and that they don't have any estimate of the timeframe to fix it. This leaves no alternative but to give up until they fix the problem. I can't afford to wait any longer for a version of Endnote that really works with Word 2016 for Mac. This problem is showing up with almost all my files, no matter if it is a simple manuscript with two dozen references or one of my students thesis with hundreds of them.
I have ported all my databases to Mendeley and I am using it for now as a temporary solution. Endnote has a better interface and more flexible style edition, but it doesn't matter if it doesn't work at all... If T.R. takes too long to fix this, the temporary solution will become permanent and I will not come back to Endnote. It is very, very frustrating!
03-15-2016 04:33 PM
I am having the same problem. CWYW works up until I have pages worth of text boxes, images, tables, etc.
I messed around copying and pasting parts of the document that was crashing into a new document to see if I could isolate which component of my document was making Word crash upon trying to update my bibliography and it seemed as though it was the sheer amount of formatting and data that the CWYW plugin had to look through that caused it to crash because the larger the portion of my document I tried to use, the more quickly it crashed. There was an intermediate stage where it would begin to update my bibliography and then crash half-way through.
03-15-2016 09:46 PM
I have Microsoft Word 2016 for Mac and it is crashing when I try to insert references using the Word plugin. It is a shame that the University of Alabama pays money to Thomson Reuters for half of a product when that money could be spent on products and services that actually benefit graduate students. The school will be getting my negative feedback on the Endnote product.
03-17-2016 04:53 PM
When will someone take this issue seriously? I am stuck with the same unusable combination of Word for Mac Version 15.19.1 and Endnote 7.5. This really is an unacceptabe level of service.
04-03-2016 01:28 PM
From one minute to the other the bug appeared on my system as well... was using EndNote 18.104.22.168. and Word 2016 15.20. on OSX 10.10.5.
Luckily I was able to download Word 2011 via office 365. With the older version of Word I got it back running.
When will the update be availbale to fix the bug?