a week ago
When I search for a book in the online mode I get the screen message asking to confirm the retrieved references, but when I click OK, no references are imported in my library. This only happened recently, it was working before. I have not changed any settings or updated anything in the meantime.
See the two screenshots for more info (before and after I click 'OK')
Solved! Go to Solution.
a week ago
Please try the following steps from our Knowledge Base:
If that does not resolve the issue then:
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
a week ago - last edited a week ago
I notice you are searching in library/online mode so your results will be retrieved right into your library. You are sure they aren't there already, as duplicates? Does it work in the online mode only (the globe not the globe in the folder)?
If not --
I recently had one of my colleagues having this problem, but with pubmed searches (in online mode only), and we had to have our IT people reinstall it for him. That fixed it. (edit: or follow the expert advice from TMartin!)