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New User
Posts: 1
Registered: ‎03-14-2017
0

X8 Re-opens PDF on every Sync Refresh

Upon updating to X8 and activating online sync, I noticed a very annoying behavior:

 

Every time the sync completes, EndNote closes the currently selected PDF in the right panel and re-opens the main PDF for currently selected citation.

This is very annoying when while working with a PDF: If I am working on a secondary attached PDF, it will just be closed while I am reading. And even if I am working on the main attached resource, it will jump to the beginning of the document every couple of minutes, which is very disruptive when working for longer durations on a more complicated citation.

 

Is there any way to disable this behavior without straight out turning off sync again?

 

Cheers,

Jack

Mentor
Posts: 2,068
Registered: ‎09-30-2009
0

Re: X8 Re-opens PDF on every Sync Refresh

Another user reported a PDF “freezing” problem with X8 which may or may not have any relationship to your problem but since the commonality involved PDFs suggest you bypass the forum and contact tech support:

 

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+1-800-336-4474, press 4

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