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Contributor
Posts: 27
Registered: ‎11-05-2012
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X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Hello,

 

When do you plan to upgrade the mac version in order to be compatible with Word 2016 last version?

 

In the meantime do not upgrade Word 16.9!!!!

 

Flav

Administrator
Posts: 676
Registered: ‎06-26-2008
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Hello Flav,

 

Please see this post:

 

Attention Microsoft Word 2016 Mac version 16.xx Users!

 

http://community.thomsonreuters.com/t5/EndNote-General/Attention-Microsoft-Word-2016-Mac-version-16-...

Jason Berman
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Clarivate Analytics

Phone: +1 800-336-4474
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Contributor
Posts: 27
Registered: ‎11-05-2012
0

Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Apparently Jason released a note about this subject a couple of minutes ago while I was wrinting my own post. 

 

X8.2 compatible with Word 16.9 will shortly be released.

 

Good news!

 

Flav

New User
Posts: 1
Registered: ‎01-19-2018
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Yesterday I updated my word and I have the same problem. 

For your reference: I updated my microsoft word on mac and since then EndNote plugin disapeared. 

Please let me know if there is a solution for this issue without rolling back to the previous version of word. Because that's not the right answer or the right solution. 

Administrator
Posts: 676
Registered: ‎06-26-2008
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

If you do not wish to roll back your installation of Word and have EndNote X8, you can consider the EndNote X8 Beta release:

 

http://endnote.com/betasignup

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
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Contributor
Posts: 43
Registered: ‎02-07-2012
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Just to note that it looks like the EndNote x8 beta will not work for Site licenses. I didn't try, but in the process of downloading the beta, EndNote sent me an email indicating that a Single User license is needed for the beta to work.

New User
Posts: 4
Registered: a month ago
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

I'm half way through revising a scientific paper and word autoupdated and now I can't use for my Endnote for my referencing on my Macbook running OS 10.13.2

 

I can't use the beta version as my Endnote is a site licence.

 

I've tried to use time machine to go back to last version of Word but it comes up with cache error message. I tried deleteing caches but still didn't work. Does anyone have any really easy instructions for how to roll back to last version of Word (I mean really idiot proof that I can follow!). 

 

Please can someone give me an indication of when this is going to be fixed with an update for site licence users like me. If it is only going to be a few days I will wait, otherwise I will have to look to transfer to using Mendeley and give up on EndNote. 

 

Thanks for all help/suggestions.

 

 

Administrator
Posts: 676
Registered: ‎06-26-2008
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

If you wish to roll back your installation of Word to version 15.41, please see the section "Downgrading Word to version 15.xx" from this article:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 4
Registered: a month ago
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Thank you Jason. I've tried those instructions. I rolled back the Word using that link but when I reopened word it came up with an error message saying The Microsoft Office Document Cache encountered a problem and word needs to be restarted. I close word and reboot the macbook pro and it doesn't clear so I can open the roll back version of Word. Can anyone help? Many thanks.

Administrator
Posts: 676
Registered: ‎06-26-2008
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

If you are using EndNote X8, you can install the update for X8.2 that was released yesterday. This official update is compatible with the Word 2016 version 16.9 release. To update EndNote, click on the EndNote menu and select "Check for Updates" then follow the on-screen prompts.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com