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New User
Posts: 4
Registered: ‎01-22-2018
0

Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

I am using a site licence X7.

Administrator
Posts: 688
Registered: ‎06-26-2008
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Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Please reach out to our Technical Support team for assistance:

 

http://www.endnote.com/contact

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 1
Registered: ‎09-29-2014
0

Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Thanks Jason - I'm running Endnote 8.2 with Microsoft Word 16.9.1 on mcOS Sierra and every time I use the 'Insert Citation' button in Endnote my Word crashes. Anyone got a work around or a solution?

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Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

Does this happen with a new blank document? Do you receive any error message?

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 1
Registered: ‎04-12-2018
0

Re: X8.1 does not work anymore with Word 2016 (16.9) for Mac.

i have the same problem iused endnote x8.2 and word 2016.12 and when i cite it crashes so i  tried to use a blank document but it keeps on crushing.

i down graded to word 15.41 now it gives an error

 

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x00000001218d784d)
Date/Time: 2018-04-12 08:41:45 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 15.41.0.17120500
Crashed Module Name: EndNote CWYW Word 16
Crashed Module Version: 18.2.0.13302
Crashed Module Offset: 0x00000000000f4df5
Blame Module Name: EndNote CWYW Word 16
Blame Module Version: 18.2.0.13302
UnsymbolicatedChecksum: CC40C1EEA4FB7A7A0C85B0498EFE500A
Blame Module Offset: 0x00000000000f4df5
StackHash: 4042bec9242ddfe5-dm_2_main
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: SHIP
Crashed thread Stack Pointer: 0x_00007ffee0682550
Audience: Production
AudienceGroup: Production
AudienceChannel: CC
Crashed thread: 0


Thread 0 crashed:

 

 

it happens for me even with a new document .