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Word Update 16.8 (171129)

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I have just updated Word 2016 on my Mac to version 16.8 (171129) and have received the message that my EndNote CWYW Word 2016.bundle is not compatible with this update.  Have others had this problem, and is there a fix?

 

PS Have just seen the message from Rick, thus it's a known issue, thanks. 

 

Mark Roseman

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Re: Word Update 16.8 (171129)

As a workaround you can downgrade Word via

 

https://macadmins.software/

 

You can download and install the 15.40 update to Word from the above website.

 

You can find a list of steps for Word 2016 Troubleshooting on our website:

 

https://support.clarivate.com/Endnote/s/article/EndNote-X8-Mac-and-EndNote-online-Mac-CWYW-tools-in-...

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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PHS
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Re: Word Update 16.8 (171129)

Just want to confirm that I have the same message with the same update. There is clearly a incompatibility now between Endnote CWYW and this last version of Word.

 

We can just now hope that a fast update will be provided or use another writing software than Microsoft Word.

Administrator
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Registered: ‎06-26-2008
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Re: Word Update 16.8 (171129)

If your verison of Word 2016 is 16.xx instead of 15.xx, please see this article:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
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Re: Word Update 16.8 (171129)

This does seem to happen too often with Endnote. Are Microsoft so unhelpful that they don't give addon providers any time to anticipate the changes? I don't seem to get this happening with other software, but this is my only outside add-on with Word.

 

PHS
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Re: Word Update 16.8 (171129)

Hi Jason,

 

Thank you for this helfull support. It works again with the Beta. 

 

Kind regards,

 

Philippe

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Administrator
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Re: Word Update 16.8 (171129)

Hello Mark Roseman,

 

The Office Insider version is essentially a beta release of Word. We are currently working with Microsoft to make sure our EndNote X8 add-in will be compatible with their version 16.xx release of Word 2016 Mac. That is why we released a beta preview of EndNote X8.2 Mac. If you are interested and eligible, you can sign up here: http://endnote.com/betasignup

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com