10-16-2017 07:45 AM
after the latest Endnote update (X8.1, bld 12930), Word for MAC (16.7, bld 171008) suddenly refuses to load my CWYW plugin, citing compatibility as a reason. Does anyone have an idea how to solve this? I would very much appreciate some assistance (all the more because Clarivate hasn't responded for a week to my support ticket, and I'm trying to finish a paper).
10-16-2017 09:10 PM
Hi Frank, this is a known issue that they've yet to address, and it's been broken for a few weeks now apparently (see the post regarding beta testing for the new mac version). I had to take my manuscript to a windows computer to finish up.
3 weeks ago
Word 2016 version 16.7 is actually the current Fast Track Office Insider Update. The production release of EndNote X8.1 is not currently compatible with this Office Insider release, but we announced our EndNote X8.2 Mac Beta 3 weeks ago. If you are eligible, you can sign up here: http://endnote.com/betasignup
Alternatively or if you are not eligible for the Beta, you can downgrade Word 2016 to the production release of version 15.39.
3 weeks ago
Make sure you are signing up now at http://endnote.com/betasignup. There was a prior form to be notified when the beta was released. When you complete the new form, you will receive an email with installation information and will also be prompted to download the update installer for EndNote X8.