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New User
Posts: 1
Registered: ‎10-16-2017
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Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

Dear all,

 

after the latest Endnote update (X8.1, bld 12930), Word for MAC (16.7, bld 171008) suddenly refuses to load my CWYW plugin, citing compatibility as a reason. Does anyone have an idea how to solve this? I would very much appreciate some assistance (all the more because Clarivate hasn't responded for a week to my support ticket, and I'm trying to finish a paper).

 

Cheers,

Frank

New User
Posts: 1
Registered: ‎10-16-2017
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

Hi Frank, this is a known issue that they've yet to address, and it's been broken for a few weeks now apparently (see the post regarding beta testing for the new mac version).  I had to take my manuscript to a windows computer to finish up.

User
Posts: 15
Registered: ‎08-04-2011
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

So is there any plan to fix this quickly?

User
Posts: 8
Registered: ‎04-18-2012
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

not happening quickly.  Fortunately I had not updated word on my laptop.  sigh.

Administrator
Posts: 605
Registered: ‎06-26-2008
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

Word 2016 version 16.7 is actually the current Fast Track Office Insider Update. The production release of EndNote X8.1 is not currently compatible with this Office Insider release, but we announced our EndNote X8.2 Mac Beta 3 weeks ago. If you are eligible, you can sign up here: http://endnote.com/betasignup

 

Alternatively or if you are not eligible for the Beta, you can downgrade Word 2016 to the production release of version 15.39.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
User
Posts: 8
Registered: ‎04-18-2012
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

thanks.  I have signed up for the beta but haven't heard anything

 

B

Administrator
Posts: 605
Registered: ‎06-26-2008
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

Make sure you are signing up now at http://endnote.com/betasignup. There was a prior form to be notified when the beta was released. When you complete the new form, you will receive an email with installation information and will also be prompted to download the update installer for EndNote X8.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
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User
Posts: 8
Registered: ‎04-18-2012
0

Re: Word 2016 (MAC) fails to load Endnote X8 CWYW plugin

thanks.  got it!