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New User
Posts: 1
Registered: ‎05-30-2017
0

Word 2016 Crashes when trying to insert new citation

Hello,

 

I recently purchased Endnote X8 have a new Dell XPS 15 laptop with Word 2016. Everytime I try to 'insert a citation' from Endnote (using the Microsfot interface), my Word document keeps crashing. I can click on the 'insert citation' tab and find the relevent reference, but as soon as I click 'insert' it crashes.

 

This is making Endnote obsolete at the moment and I need this rectified as I'm only year 1 of my PhD :-(!

 

Can anyone help?

 

Thanks

Matt

Moderator
Posts: 399
Registered: ‎06-04-2008
0

Re: Word 2016 Crashes when trying to insert new citation

I would first determine if the issue is document specfic.

 

Open a new Word document and try inserting a citation.

 

If a new document does not crash then you will want to try the following steps on the document that does crash:

 

 http://endnote.com/kb/81143

 

 

If the new document crashes as well then please try the following steps:

 

http://endnote.com/kb/81003

 

If that fails to resolve the issue please contact Technical Support

 

Technical support

For help using EndNote

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

Submit a technical support request

http://ip-science.thomsonreuters.com/techsupport/

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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New User
Posts: 2
Registered: 2 weeks ago
0

Re: Word 2016 Crashes when trying to insert new citation

Hi,

 

I'm having the same issue. 

 

I was able to open a new document and insert a reference successfully so I followed the first link as you recommended. 

 

Unfortunately when I try to "format this cleaned up version of the document without running into problems" I very much run into problems as it just crashes windows again each time I click 'Update Citations and Bibliography'.

 

I had added references to the document many times without any issues, including several times only minutes before the issue occurred.

 

Any help would be very appreciated.

 

Best

New User
Posts: 2
Registered: 2 weeks ago
0

Re: Word 2016 Crashes when trying to insert new citation

Hi,

 

I'm having the same issue. 

 

I was able to open a new document and insert a reference successfully so I followed the first link as you recommended. 

 

Unfortunately when I try to "format this cleaned up version of the document without running into problems" I very much run into problems as it just crashes windows again each time I click 'Update Citations and Bibliography'.

 

I had added references to the document many times without any issues, including several times only minutes before the issue occurred.

 

Any help would be very appreciated.

 

Best

Mentor
Posts: 7,717
Registered: ‎04-10-2008
0

Re: Word 2016 Crashes when trying to insert new citation

You mean you can't "convert" without it crashing?  --  so you can't get to the select all and use the Word commands to remove all the field codes (on a copy!)?  

(long time Endnote user)