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New User
Posts: 1
Registered: 3 weeks ago
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Accepted Solution

Updating reference not working

Hi,

 

I used to put only the DOI on my reference, close the window, and then press "Find reference updates". It would then propose me to update all fields found online. 

 

However, this is not working anymore. I even tried to re-add a previously added article through this method, in order to make sure that it was not a problem with the DOI, but it won't work.

 

I tried to reset my preferences as mentionned on another topic, but it didn't solve the problem. 

 

MacOS Sierra 10.12.3, EndNote X7 (7.7.1).

 

Many thanks for helping me out !

Vincent

Visitor
Posts: 4
Registered: 3 weeks ago
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Re: Updating reference not working

Same problem here on Endnote X8 (Bld 12000) and Mac OS 10.12.3. 

Moderator
Posts: 128
Registered: ‎06-04-2008
3

Re: Updating reference not working

The Find Reference Update command use the CrossRef connection and there is a new version of that file available on our website.

 

I would try downloading that file using the steps from our website:

 

 

http://endnote.com/kb/108622

 

You can the try using the Find Reference Update command again.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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