03-20-2017 05:58 AM
"Unable to contact the online database.
Check that your internet connection is working. Or contact the database's vendor for availability "
My internet connection is working perfectly fine. Just can't search online databases on endnote.
Any one has any solution for this? I'm really new to the EndNote
03-20-2017 09:30 AM
Did you select a database. You also get that unhelpful "error message" if you try to search without having first selected one of the databases.
03-30-2017 01:26 PM
No -- I meant, you need to select a database in the search module. (see image attached)
I also have the OpenURL box ticked in the find full text options in preferences though. Not sure that matters. I have this as the path, but it has been that way for ever http://mt8fd2he2v.search.serialssolutions.com/
I just tested with it off, and it failed to find some of the PDFs when I authenticated with my library proxy, so it might make a difference.
03-31-2017 07:50 AM
Thank you for your reply, Leanne.
I've attached the problem that I'm having. I've even added the URL to University of Sydney library. But which ever resources that I use, I am getting the same error message.
03-31-2017 08:00 AM
Whenever I tried to "Find reference update", I got the error message too. I managed to find reference update the first day when I had the Endnote on my computer. But subsequently, only error message came up
Unable to contact the online database.
Check that your internet connection is working.
Or contact the database's vendor for availability.
03-31-2017 11:33 AM
I remember (a long time ago) that our institute may have had to open the portal that Pubmed/endnote connection uses. You might need to ask your IT people if a firewall issue is causing the problem?
The message isn't the same, but this KB article might have a clue?