11-29-2017 07:36 AM
Hi, as I want to extract the file into EndNote, it shows "This library is currently being used by someone else. Try opening it again later" . I tried to reboot my Mac, uninstall and re-install and try on other papers, but the same problem still appear. May I know how can I solve it ?
11-30-2017 12:28 PM
We have seen this issue related to the location of the library and Cloud Services.
Dropbox is a cloud based file sharing service. Our database products (EndNote, Reference Manager and ProCite) were not designed for compatibility with this service or other cloud storage. While you can use the service to keep a backup copy or share a compressed copy of your database file(s), we do not recommend opening and/or using the database from that location. If you have your database files saved to Dropbox or any cloud storage, we recommend you copy the files to another location on your computer or remote drive before you open them.
Please contact Technical Support directly.
1-800-336-4474 option 4 then 1 or