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New User
Posts: 4
Registered: ‎02-23-2012
0

Terrible performance EN6 under Mountain Lion

Just installed EN6 for Max on Moutiain Lion 10.8.2 and the performance is HORRIBLE.  Am on a MacBook Pro with 16 GB RAM.     basiclaly EN6 is not usable.  cannot scroll through lists of ref wtih teh wheel on my mouse or with gestures ... response is way too slow.   envery mouse click takes a few seconds for the software to respond.   

 

Very Glad i did not uninstall EN5 .. it still works great on the same machine ...   

 

This is very disappoitning ... really to painful to try to teve explore new features ...  is there a known fix for this?

 

thanks

 

tdc

New User
Posts: 2
Registered: ‎10-28-2012
0

Re: Terrible performance EN6 under Mountain Lion

I am having the same problem, using OS 10.8.2 on a MacBook Pro w 4 GB RAM... There is a second or two delay anytime I click or scroll within the software. It is very frustrating. I hope there is some way to fix this, as I really like being able to sync my references to Endnote Web directly from X6, but if this isn't fixed soon I'll just go back to X5.  

New User
Posts: 3
Registered: ‎10-29-2012
0

Re: Terrible performance EN6 under Mountain Lion

Indeed... I have to add my voice to this. Endnote 6 is barely usuable, and over longterm, unusable. I hope someone decided to actually test this product before shipping? :smileyvery-happy:

 

Cheers.

Moderator
Posts: 276
Registered: ‎07-02-2008
0

Re: Terrible performance EN6 under Mountain Lion

Hi - Was EndNote X5 performing as expected on this same system? If so, has anythign changed in addition to the X6 installation? Is it a Mac with retina display?

 

Thanks.

 

 - Mathilda, the EndNote team

Visitor
Posts: 3
Registered: ‎10-29-2012
0

Re: Terrible performance EN6 under Mountain Lion

... I have exactly the same problem with X6.

 

2010 Macbook pro Intel 2.4 Ghz Core 2 Duo, 4 GB DDR3 Ram, 128 GB SSD, Os X 10.8.2

 

Each and every action on keyboard or touchpad is delayed for 1-2 seconds. It's completely unusable.

 

X5 worked absolutely fine with the same hardware (still does because I did not uninstall this version).

 

Greetings

 

 

 

Visitor
Posts: 5
Registered: ‎12-08-2010
0

Re: Terrible performance EN6 under Mountain Lion

I have the same problems in X4... advised to upgrade to X6 and then similar problems. Now I am told that it is the latest update from Apple that causes the issue... somehting to do with caching... just wish they would sort this out as it is most frustrating with deadlines approaching etc...

Moderator
Posts: 276
Registered: ‎07-02-2008
0

Re: Terrible performance EN6 under Mountain Lion

We want to confirm whether these issues are experienced within EndNote itself or Cite While You Write? It sounds like the former but I want to be sure.


Also, we haven't seen this behavior with our testing of 10.8 and X6 so If anyone experiencing this problem is willing to work with us directly to investigate, please send me a private message. We would likely need a copy of the library and perhaps some time for you to demonstrate the issue live.

 

Thanks.

 

 - Mathilda, the EndNote team

Visitor
Posts: 3
Registered: ‎10-29-2012
0

Re: Terrible performance EN6 under Mountain Lion

... it's not the problem as it appeared in CWYW in earlier times (which was corrected by updates). It's in Endnote X6 itself (in my case).

New User
Posts: 2
Registered: ‎10-28-2012
0

Re: Terrible performance EN6 under Mountain Lion

The problem I am having is with Endnote X6 itself, not Cite While You Write. When I click or type to type in Endnote itself, the software is very slow to react.

 

I previously had X5 installed and had no problems (even with OS 10.8.2). 

 

 

 

 

Moderator
JimmyM
Posts: 200
Registered: ‎03-27-2008
0

Re: Terrible performance EN6 under Mountain Lion

Greetings,

 

For those of you who have installed Mac OS 10.8.2 and are experiencing slowness while working within EndNote, please try this test:

 

1.  Open your Activity Monitor.  Activity Monitor is found inside a folder called "Utilities", which is inside your "Applications" folder. 

 

2.  With the Activity Monitor running, choose "All Processes" from the "Show" drop-down and then sort the display by the "Process Name" column by clicking the column's label.

 

3.  After sorting this list by Process Name, look for a process called 'appleeventsd'.  If you are able to find the appleeventsd process, highlight this entry and click "Quit Process". 

 

4.  When you are prompted to confirm this action, press "Force Quit".

 

5.  Once appleeventsd has been reset by the Force Quit selection, switch back to EndNote to see if you're still experiencing slowness.

 

 

Please let me know what you find. 

 

Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
thomsonreuters.com