07-08-2017 06:14 AM
I'm a Mac User (Sierra 10.12.5) and two days ago downloaded a trial version of Endnote 8 after being very satisfied with Endnote 6 for many years. I tried it for about a day and found it clunky and weird (my references were sorted randomly by first initial or last name). So I Uninstalled it. But now Cite While You Write, which was updated to Endnote 8, seems invisible to me in Word. I went to the web site where the suggestion was to re-install Version 6, which I did. The program works and I'm happy for that, but now I cannot figure how to get the Toolbar and functionality back in Word. Admittedly I'm running an ancient version of Microsoft Office (ca. 2011), but a few days ago there were no problems.
07-08-2017 12:28 PM
Have you tried the instructions given in the knowledge base article “EndNote Mac: Tools disappeared from Word” available at http://endnote.com/kb/123349
if you have and the issue has not been resolved, suggest you bypass this user forum and contact tech support:
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