02-15-2017 10:50 PM
Whenever I try to use cite while you write or find a reference through search option, I get an error message saying 'no matching references found' - even when those references do exist. This has just started happening and is problem on my work, home and laptop computers. I reinstalled and updated but that didn't help. I am using Endnote 7.7.1 as that is what I get access to through my uni but different versions of Word on each computer.
02-16-2017 11:42 AM
Are you trying to use your online or desktop library connection from the word ribbon? If you select "go to Endnote" where does it go? I assume you are trying to use the insert citation search button from the Endnote ribbon, which is not a very powerful adaptable search option, and often has text in the search box left over from a previous search.
I routinely go to the (desktop) library to find what I want to insert, and use Endnote's insert citation arrow from there, to insert it back to the word document, or Ctrl+C and go to the document and Ctrl+V.
Please describe your workflow.
02-18-2017 06:30 PM
When in word, I go to the EndNote7 tab and click on Insert Citation. It has worked perfectly for me- up unitl last week....
In EndNote I just use the simple search button. Again it worked perfectly for me up until the last week or so
02-20-2017 01:52 PM
I don't know, I find that both the "find citation" in word and the "simple" search bar in endnote slow and not very adaptable as I said.
I would call tech support, if I were you. www.endnote.com/support for the numbers.
02-27-2017 10:05 PM
I tried tech support. Unfortuantely the office is based in a very differetn time zone to me so I have had return phone calls at 2am folowed by problems with language barrier.
So I am now using the techniques you described and these seem to be wworking. So thank you for all your help
I've got exactly the same problem. When I try to perform a simple search among my references the message "no matching references found" appears while I know that they do exist.
Please help, I need that option in emergency.