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New User
Posts: 2
Registered: 2 weeks ago
0

Re: Problems with Endnote X8 registration/syncing

Dear fellow users,

 

I also always received the blank window. (OSX 10.12.5; EndNote 8.0.1)

I solved my problem with those steps:

 

  1. Go to "Endnote preferences" ("EndNote" -> "Preferences" or: "cmd" + "," )
  2. go to "Sync"
  3. klick "EndNote defaults" & close the window
  4. go to "Tools" -> "Sync"
  5. hit the "Sign up" button no matter if you already registered with this account
  6. sign in with your account email + password
  7. et voila: sync was now working fine for me without a blank window which disrupts the syncing progress.

best regrads!

New User
Posts: 1
Registered: a week ago
0

Re: Problems with Endnote X8 registration/syncing

I'm glad others have resolved this issue, however I'm still recieving the blank 'EndNote Registration' window with the Sync and Cancel buttons.

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Administrator
Posts: 575
Registered: ‎06-26-2008
0

Re: Problems with Endnote X8 registration/syncing

If you are seeing a blank Registration screen for Sync, please contact Technical Support:

 

http://endnote.com/support

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com